Shipping & Returns
Shipping in the United States
You order today, we ship tomorrow. How's that? Unless you order over the weekend or on a national holiday, that's what we'll give you.
Shipping is a flat $9.95 for UPS Ground.
It usually takes between 1-5 business days for UPS Ground shipping, depending on how close you are to our Chicago-based warehouse. Click here for a map that estimates shipping times to your location.
But...if you live in Alaska or Hawaii, you already know what's coming next. You have to pay for shipping. But we'll share some of the cost with you. The charge will be just $49.95 per shipment.
We also offer a UPS 2Day or-we'll-come-there-and-kiss-your-feet guaranteed service for $49.95.
And if you absolutely need our awesome bedding in your hands overnight, please call us or email us for a quote. It won't be cheap. Not our fault, so don't get mad.
Shipping Outside the United States
International customers - we love you guys. But you know there are always extra costs involved with shipping overseas. You've been there before. Unfortunately, we can't control some of these costs.
Shipping will run you $99.95 flat rate. Then there's duties and customs brokerage - which are fees necessitated by your country. We don't know what those costs will be. They vary from place to place. And there are even times when your country will charge different amounts at different times.
So let's leave it at this - expect extra costs. But it will still be worth it.
Buyer's remorse? Different expectations? Just not feeling it? We get it. No problem. Send it back.
Try to do it within 30 days of your purchase. If you go a little past that, it's fine. Don't sweat it. But do know that you'll need to pay for shipping it back.
However...you can't send it back if you used it or washed it. Why? Allow us to answer your question with our own question.
Would you be happy if we sent YOU some bedding that someone else used? Of course not. So don't send it back to us if it's used or washed. That's just gross.
And if we somehow, some way, in some strange universe sent you anything that was less than perfect, don't get all crabby. We have quality control people sitting around here but just like you, they aren't always 100% perfect. So just email us. Call us. Tweet us. We'll get back to you and we'll be very cool about making the process easy.
Just send the return to:
1250 N. Arlington Heights Rd, Suite 130
Itasca IL 60143
Any other questions, just shoot us an email at firstname.lastname@example.org and someone will respond pretty quickly. Or, pretend it's 1998 and give us a call at 888.664.4884. We're bored. We love phone calls.